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Upclose & Virtual - Virtual Assistant Services

Transcription Services

  1. Upload your audio file by clicking the button on the right. Share your instructions and set the deadline.
  2. Receive notification of receipt of your audio file. Our Australian based transcriptionists will create an accurate transcript of the audio file.
  3. Our expert transcription proofreaders quality check the completed transcript for accuracy.
  4. Your completed transcript is emailed to you in the format of a Microsoft Word Document within the designated deadline.

Australian Based, Affordable, Accurate and Timely

We provide transcription services to a wide variety of clients both within Australia and abroad. Typically our transcription services include:

  • Market Reserach Transcription

  • Investigative Transcription

  • Conference Transcription

  • Academic Transcription

  • Interview Transcription

  • General Transcription

By using the following methods to record your audio you can significantly reduce the cost of your transcriptions:

  • Record with little to no background noise

  • Use a quality recording device

  • Take turns to speak

  • Don't speak too close to the microphone


Not sure which package to choose?

No drama! We understand that businesses have busier times than usual and likewise the phone can have silent days. You are not bound to a package and we don't charge you additional fees for calls over and above your package quota. Instead, we simply slide you up and down the packages each week to reflect your call volume when billing you for the service each month.

Additional fees and charges

Upclose & Virtual provides a personalised phone answering service which means your virtual receptionist builds a rapport with your customers and with your staff. We charge a once off set up fee of $99.00 which covers the cost of a discovery session.

Whats included in the discovery session?​

  • Your local phone number will be set up on our PBX. The details will be provided to you so that all your calls will automatically forward through to your virtual receptionist – hassle free and instant!

  • Your virtual receptionist researches your business website and discusses your business requirements to ensure that they are prepared to answer your calls with a sound working knowledge of your business – there's no robotic script reading!

  • If you have appointment booking software your receptionist will familiarise themselves with the programs that you use – we are flexible to your needs!

  • Your virtual receptionist will set up your after hours message bank after receiving advice from you about the content that you would like on the message – its all about you and your preferences!

  • Your virtual receptionist will prepare detailed notes of your business requirements so that in the event that they are away their 'back up buddy' can handle your calls – we have you covered!

Online Secretarial Services

Upclose & Virtual has been providing online secretarial services throughout Australia since 2008. We give the gift of time to our clients so they can concentrate on their business and leave us to work behind the scenes.

Below is a list of our most sought after online secretarial services. If you are a looking for an online secretarial service which is not listed, please just ask!

Document Formatting

Taking your document and massaging it into a presentable and professional format which includes a table of contents

Typing Services

Just straight out, flat out, copy typing from your handwritten notes or hardcopy documents

Diary Management

Using our magic touch to manage your meetings, conferences and travel requirements

CRM Management

We compile your business cards, lists and various spreadsheets into a new CRM or your existing CRM and teach you how to use it

Email Marketing

We can create your eNewsletter template from scratch or assist you with your email marketing needs on a regulaor basis

Virtual Assistance

If you need regular assistance, someone to work in all aspects of your business, then this is the online secretarial service for you

Rates for Online Secretarial Services

  • One off projects

  • Hourly rates

  • Retainers

  • Packages

We design our secretarial services based on your needs. Contact our office for more information about how we can meet your objectives at an affordable cost.

Rates for Phone Answering Services

Our phone answering services packages have been designed with the small to medium business owners in mind. We customise our services to meet your expectations. Contact our office for more information about each package available. Packages start as low as $49.00.

Rates for Transcription Services

Our transcription services are charged at a per audio minute rate. This means from the outset you know exactly how much you will be charged per audio file. Rates are dependent on the quality of audio and the number of speakers. Contact our office for a formal quotation. Rates start as low as $2.00 per audio minute.

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Upclose & Virtual - Virtual Assistant Services

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