TradePort

By building a platform of trust and “doing the right thing” and, we build long lasting and profitable relationships for TradePort and our customers. Read how we’ve helped our customers in the following case studies.

The TradePort team has been a pleasure to work with and has consistently performed above our expectations. Our partnership with TradePort has added considerable revenue to our bottom line, not to mention removing excess inventory off our books and out of our warehouse. Their staff is professional, quick to respond to our needs and requires no hand holding from our team. In short, it is extremely easy to do business with TradePort. We look forward to a long relationship together.— TradePort Partner Since 2003

TradePort is relationship-driven. We have founded our business on trust, integrity, and great relationships with our vendor partners. We will respond quickly and get to know you on a first name basis. In our experience, our deepest relationships develop when we become a seamless extension of our partner's business.

• ISO 9001:2008 certified
• ISO Certified Data Security Process
• Commitment to quality
• Quality Control Process
  • Inspection, Test, Refurbish & Repair
• 4-Point Product Evaluation Process™ (PEP) for product remarketing:
  • Package Condition, Cosmetic Condition, Functionality, and Package Contents.
• Expertise in merchandising and remarketing products for on-line sale with the world's largest e-commerce sites
  • eBay
  • Amazon
  • Rakuten
  • Newegg
  • Sears
• Service provider for 3rd party asset recovery and reverse logistics expertise
• Track record for rapid surplus inventory liquidation
• Quality, responsive customer service
• Honest and ethical, our reputation is everything

ISO 9001:2008 CERTIFIED

QUALITY STANDARDS, CONSISTENT RESULTS

Our procedures are documented and our quality is constantly measured. TradePort has adopted an efficient Quality Management System (QMS) that save time and cost, improve efficiency and enhance vendor and supplier relationships.

Benefits to our suppliers:

• Well defined and documented procedures improve quality and consistency of output
• Quality is constantly measured
• Procedures ensure corrective action is taken when defects occur
• Defining procedures identifies current practices that are obsolete or inefficient

The result is that TradePort's operation is more efficient, our production costs are lower and we can focus on returning a higher investment to our suppliers.

LEAN PRINCIPLES

CONTINUOUS IMPROVEMENT

The core idea of Lean is to maximize customer value while minimizing waste. TradePort has created a business environment based on Lean principles that not only allow for the professional growth of our employees, but supports the attainment of TradePort's overall strategic objectives.

• Completed warehouse Systematic Layout Planning (SLP) resulting in an increase in material flow with the least amount of handling
• A 40% increase in warehouse space combined with work in process (WIP) reduction resulted in increased capacity and throughput of material
• Implemented a 5S System to achieve and sustain a clean, safe and organized workplace resulting in improved quality and work standardization as well as employee morale
• Completed Value Stream Mapping resulting in identifying "waste" within our processes, drawing a blueprint for Lean transformation and prioritizing activities required to achieve the Future State

SUSTAINABILITY

COMMITMENT TO GREEN

Sustainability is a cornerstone of the services that TradePort provides to our vendor partners, suppliers and buyers. TradePort's exclusive Commitment to Green Program provides our business partners with sustainable options while being environmentally responsible. TradePort has proudly implemented a NO LANDFILL policy for ALL products processed through our company.

• TradePort manages the recycling process in a manner that minimizes the environmental impact for end-of-life product
• TradePort screens all product and components to determine if it is practical to reuse or refurbish for intended original purpose
• TradePort processes all hard drives and data storage devices in a way that renders all data unrecoverable
• TradePort and downstream service providers do not sell non-working product or components for export outside of developed countries
• TradePort systematically tracks data required by vendor partners and suppliers

TRADE-IN & RECYCLE PROGRAM

TradePort's U.S. Trade-in & Recycle program offers our customers a convenient way to trade their gently used electronics for cash while encouraging environmental stewardship.

It pays to recycle! Like most people, you probably have a stockpile of old mobile phones, laptops and other electronics collecting dust in your garage or creating clutter on your desk. Luckily, TradePort provides an option for those who don't want to clog landfills with stuff that others can use – while earning you a few extra bucks in the process.

• HOW IT WORKS
  
  Send a list of your used electronics recycle@tradeportusa.com. We will calculate the current market value of your items and e-mail you a personalized offer within 1-business day.
• FREE UPS GROUND SHIPPING
  
  Once our offer has been accepted, we will provide you with a pre-paid UPS label to expedite delivery of your used electronics back to TradePort's New Hampshire warehouse.
• YOUR PERSONAL DATA IS SAFE
  
  When we receive your items, we will evaluate their condition, remove any personal or corporate data and remarket them using a variety of retail and wholesale sales channels.
• TRADE-IN & GET PAID
  
  The final step – the payout! TradePort can either send you a payment through PayPal (recommended) or we can send you a check. The process takes 7-10 business days from the time we receive your items.

RECYCLE, REUSE, REPURPOSE

It's a fact – electronic equipment is becoming obsolete at a higher rate than ever before as consumers demand next generation products. Electronic waste (e-Waste) has been characterized as the fastest growing category of municipal solid waste in the United States.

By recycling your old equipment in a responsible manner, you can keep electronic products out of our landfills and help maximize the use of our natural resources. TradePort's consumer electronics trade-in program allows consumers to easily and safely dispose of their unwanted eligible electronics and computer equipment in an eco-friendly way.

VALUES

TradePort is governed by a set of fundamental core values that provide a solid foundation for all things that we do. By "doing the right thing" and building a platform of trust, we build long lasting and profitable relationships for TradePort and our customers.

INTEGRITY

We demonstrate honesty, respect for others and trustworthiness in all that we do. We demonstrate ethical behavior in all of our interactions with customers, partners, employees and colleagues.

CUSTOMER SERVICE

We continuously seek to improve each customer's experience by listening and striving to exceed our commitments. To achieve premier customer service we must also exceed our customers' expectations, delight them, and be appreciative of their business and passionate about making them successful.

ACCOUNTABILITY

We each take personal responsibility for our commitments, actions and results. We accept ownership, and accept the consequences, of our decisions.

CANDOR

Respectful fact based debate that provides a healthy environment for the exchange of ideas in our mutual efforts to continually improve.

TEAMWORK

Respect for the individual, but commitment to the team. We work together to accelerate our customers' and partners' success. We embrace cooperation, diversity of thought and culture, and we enable teammates by granting and respecting authority and providing resources and support.

INNOVATION

We adapt to and create change in pursuit of TradePort's, our customers' and partners' success by engaging in entrepreneurial thinking, remaining open to new ideas, looking for ways to improve processes and seeking creative solutions for our customers.

RETURNS MANAGED

TradePort provides a comprehensive outsourced E-commerce Returns Management solution that guarantees the highest sales value for your inventory. Their broad suite of services include; testing/refurbishment, product resale, and Amazon FBA removal automation. TradePort can provide a long-term multi-channel disposition strategy solution to remarket returned product to non-competing marketplaces. TradePort’s value proposition will not only meet today’s needs, but will drive revenue and bottom line in the future.

SALES & MARKETING

OVERVIEW

For more than 10 years, TradePort's Management Team has demonstrated authority in sales and marketing outsourcing, go-to-market strategies and data-driven intelligence systems. We are proficient in recruiting professional and dedicated sales professionals and enabling them to produce predictable and profitable results on behalf of the brands we represent.

Since sales and marketing are tightly linked to a company's reputation and key customer relationships, only a proven expert could be trusted to manage your brand and key business relationships. TradePort is experienced in the design and execution of outsourced sales solutions for many leading and emerging companies. We drive revenue, customer acquisition and market share objectives in the commercial and retail sectors through our highly skilled, professional sales teams. Over the last two decades, we have built a heritage of growing our clients' offerings in new and existing accounts by leveraging our market knowledge, technical expertise, and end-user relationships.

OFFERINGS

Whether your organization requires Business to Consumer (B2C) or Business to Business (B2B) channel sales support & representation, TradePort has the tools, resources and personnel to support your goals.

• Channel Sales & Management
• Marketplace eCommerce
• Remarketing & Inventory Recovery

MARKETS

TradePort's focus and experience within specific markets provides your organization with industry insight and immediate credibility that help gain adoption for your products and brand.

• Distribution
• Tier 1 Retail
• Wholesale Retail
• Professional Audio Video
• Surveillance
• Resellers (VARs)
• Warranty & Finance
• eCommerce Marketplaces

PRODUCTS

Although, TradePort has a deep experience with consumer electronics, we are also well versed in other traditional product categories from home goods to professional audio video production.

• Consumer Electronics
• Commercial Computing
• Niche Computing
• Home Goods
• Sporting Goods

TradePort's long history of supporting clients with their challenged inventory sets us apart from traditional mainstream manufacturer reps, distributors and brokers.

• A-Stock
• B-Stock
• C-Stock
• D-Stock

DISCIPLINES

TradePort offers complete sales and marketing services to support all levels of engagement with a customer. Whether the customer is a consumer or a Tier 1 Retailer, TradePort's systems, personnel and management team can satisfy the most demanding requests.

• Partner Recruitment
• Contract Negotiation
• Event Representation
• Sales Representation
• Web Development
• Online Catalogs
• Email Marketing
• Opportunity Pipeline
• Telemarketing
• Sell Through Reporting
• Forecasting
• RMA Management
• Order Processing
• Pre & Post Sales
• Customer Service

LOGISTICS

SMB LOGISTICS

TradePort's SMB Logistics leverage our expertise in fulfilling hundreds of orders daily through the most commonly known marketplaces, eBay and Amazon, that satisfy high level of service in maintaining our current quality ratings. Whether your organization needs palletized or individual piece order fulfillment, TradePort has professional logistics personnel and systems to support the most demanding supply chain.

• Pick, Pack & Ship
• Freight vendor management
• Inventory Management
• Reorder Point Management
• Virtually Managed Inventory
• Supply Chain Management
• Customer Returns Management
• Freight Claim Management
• Overseas B2B & B2C
• ISO 9001 Certified Processes
• International Import & Export
• Cross Dock
• Value Added Distribution*

* Value Added Distribution incorporates traditional distribution services with custom product or packaging integration processes.

VALUATION & DISPOSITION

Chances are you have excess inventory in your warehouses and lack the resources to focus on this part of your business. Retailers, manufacturers, distributors and other organizations all face the burden of managing excess inventory. With a trusted partner, you can unlock the potential value of your excess inventory. Let TradePort customize a solution that delivers value for your business.

Problem: Excess inventory is derived from a number of root causes including unexpected customer demand, technology innovations, changing consumer tastes and high return rates resulting in a significant increase of product into the reverse supply chain.

Solution: TradePort's comprehensive Reverse Synergistics™ process is designed to move excess inventory to secondary marketplaces, returning revenue to your bottom line. We create custom solutions by combining Lean quality control, data security, 4-point product evaluation and smart merchandising to ensure a high recovery value while being environmentally responsible.

INTELLIGENT DISPOSITIONING

• Inventory valuation and appraisal
• Detailed analytical review to understand market pricing and demand
• Establish disposition strategy and guidelines with a focus on brand integrity and data protection
• Use developed sales channels to ensure all grades of product obtain the highest possible recovery
• Support TradePort's Commitment to Green™ and partner sustainability initiatives
• Complete transaction management and reporting compliance

TEST, REPAIR & REFURBISHMENT

TradePort's Quality Control process includes test, repair and refurbishment resulting in the highest return for high-value consumer electronics products. Our capabilities include, but are not limited to:

• Inventory storage, inspection and disposition
• Cosmetic reconditioning
• Recertification & re-packaging
• Data removal & de-branding
• Component-level repair based on demand and ROI
• Inventory tracking
• Defect analysis & reporting

TradePort's services are part of an overall Reverse Synergistics™ solution designed to improve your net recovery value on excess inventory by up to 50%.

• Cash flow – Product moves quickly through the QC and remarketing process
• Repair Costs – Focus repair costs on high-demand product with an ROI.
• Freight & labor costs – Products are tested and repaired within our operation rather than being shipped back and forth between vendors

RETURN TO VENDOR

TradePort's Return to Vendor service provides our clients, with the TradePort Remarketing, Liquidation or Brokering services, a one stop shop for all customer returns and overstock positions. By providing reverse logistic services associated with products that qualify for return to vendor and selling products that do not, our clients minimize the costs associated with unwanted inventory positions.

BENEFITS

• Contracted Fee
• Low Cost Outsourcing
• Low Maintenance
• Allowance Management
• Liquidation / Broker / Remarket
• Consolidated Shipment
• Resource Recovery (Facility / Manpower)

REFURBISHMENT

TradePort's Refurbishment service is designed to meet the various needs of various clients. This service is well tested based on its daily use in refurbishing TradePort inventories being engineered for resale to consumers. The service can be tailored to provide a low cost solution by performing light refurbishment to products or an aggressive refurbishment process that provides a like new end-customer experience.

BENEFITS

• Contracted Repair Fee
• Repair Parts Sourcing
• Specification Adherence
• Light Refurbishment
• Custom Packaging
• Build Instruction Management
• Resource Recovery (Facility / Manpower)
• ISO 9001 Certified Processes

RECYCLING

TradePort's Recycling service provides our customers with a modest cost, or at times a revenue stream, for unwanted and unsaleable products that traditionally would be destroyed in the field or be sent to a landfill. The recycling service exercises a network of salvage partners that specialize in retrieving value from grossly damaged products and disposing of the balance in a responsible way.

BENEFITS

• Contracted Fee
• Low Cost Outsourcing
• Low Maintenance
• Allowance Management
• Responsible
• Green
• Cash Recovery

REMARKETING

PRODUCT EVALUATION

TradePort's 4-Point Product Evaluation Process (PEP) rates a product's condition based on 4 attributes: Package Condition, Cosmetic Condition, Functionality, and Package Contents. This process ensures that each product is accurately merchandised, virtually eliminating customer returns and increasing the bottom line.

Condition values are applied to each individual product based on a combination of evaluation attributes.

Detailed product images are taken when inventory does not comply with B-stock condition standards.

IT ASSET DISPOSITION

TradePort provides IT Asset Disposition services for companies interested in redeploying, remarketing, or recycling their end-of-life IT equipment. We understand the importance of partnering with a trusted IT Asset Disposition service provider, we are committed to achieving the maximum return on investment, while guaranteeing their security throughout the process. Every step of our LEAN service is committed to processing your IT assets efficiently and securely, from time of pick up to the final disposition plan. The TradePort IT Asset Disposition services provides numerous benefits to our customers, including:

• Lower logistic costs and handling using our centrally managed location
• LEAN chain of custody and reporting provide our partners with a clear understanding of their assets processed
• Peace of mind, all hard drives and memory storage systems are completely wiped or destroyed before final disposition.
• Maximum Return on Investment using our well established consumer sales channels and broker channels.
• Alternative disposition paths to repurpose your equipment

DATA SECURITY

PRIVACY

Maintaining vendor partner privacy as well as their trust and confidence is one of our highest priorities. We respect their right to keep personal information confidential and understand the desire to avoid unwanted solicitations. We do not sell, trade, or transfer personally identifiable information. Our site encrypts personal information using Secure Socket Layer (SSL) technology to provide for the most secure transmission of information from vendor partner to our servers.

REPORTING & ANALYTICS

REPORTING CAPABILITIES

TradePort''s proprietary IntelliTrack (WMS) reverse logistics software manages the flow of product as it moves through the reverse supply chain with a focus on data metrics from product receipt to final disposition. Our vendor partners benefit from increased efficiency resulting from:

• Increased inventory accuracy
• Increased order fulfillment capacity and accuracy
• Ability to meet vendor specific requirements
• Reduced order pick times
• Improved order fulfillment speed
• Increased inventory turns

IntelliTrack provides the capability to create specific accounts allowing vendor partners a direct login to the system to view the progress of their inventory. These accounts are setup keeping privacy in mind and allowing partners to only see their products. Partners as well as TradePort are able to quickly and accurately provide status reports which include: product received, tested, posted for sale and awaiting shipment. We have the ability to provide more in-depth technical reports for tested product which include: quantity, condition, serial number, defect (if applicable) and included and/or missing accessories. Sales reports are also easily created so vendors may view their return on investment. TradePort is able to break down these reports by individual item, model number, category or price point for analysis.