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Serial IO

We provide mobile tethered solutions for RFID, NFC, Barcode scanning, and sensors.

Over 25,000 solutions delivered and the first to bring wireless scanning to Android, iOS, and more.

Let us help you deliver data where you need it.

Cloud-In-Hand® Application Suite

Tailored Mobile Solutions to Improve Your Business Workflow

  • Attendance
  • Inventory
  • Tool Tracking
  • Emergency Mustering
  • Field Operations and More

SOLUTIONS

  • Java File Transfer
  • iScanBrowser
  • Java Serial Port
  • SerialMagic Professional Data Connectivity Tool
  • iScanBrowser Client License – Android

Off-the-shelf and customized, scalable solutions, integrate with exisiting systems. Turnkey hosted & White-labled.

Cloud-in-Hand® Mobile Cloud Solution Framework is fast, secure, flexible and cost effective. Solutions on iOS, Android, Windows, OS X & Browser based. Innovative solutions for attendance, asset tracking, delivery, time tracking, inventory, order writing, and more.

iScanBrowser joins any scanner to any web app. Ask how to 'make it yours' with custom branding.

SerialPort provides highly flexible control of serial ports from your Java application.

FAQ (FREQUENTLY ASKED QUESTIONS)

Q. I HAVE A QUESTION ABOUT COMPANY INFORMATION AND POLICIES

What are your Hours of Operation, and Holiday schedule?

Serialio.com has an online Store, where products can be ordered 24/7. The operating hours of Serialio's physical office are generally 9-5 CST Monday through Friday. On occasion, a staff member will be here after hours or on the weekend. Please email or call with any questions.

The Serialio office is Closed for business on the following days:

  • Memorial Day

  • Independence Day

  • Labor Day

  • Thanksgiving Day

  • Christmas Day

  • New Year's Eve

  • New Year's Day

In addition, Serialio offices are usually closed Christmas' Eve, however there may be staff on hand.

What are shipping costs and lead times?

Shipping costs and lead times depend on the items you are ordering, your location, and if the items are in stock. The best way to explore your shipping options is to create an account on the Serialio.com Online Store. Once you have created an account, add the desired items to your cart, and proceed to checkout. If any of the items are Backordered, it will notify you of this. Continue to the shipping screen. Here you will see the various shipping options we offer, as well as the corresponding costs. You are not required to enter in payment details to see this information. You can also contact sales@serialio.com to verify the information.

My USPS International package hasn't arrived, what can I do?

If you have chosen the USPS International (Global Express Mail) shipping, and you have not received the package, first track the package to see if USPS states it has been delivered or not. (Serialio will provide a USPS confirmation number upon shipment). If the package has still not been received with 60 days of purchase, you must contact Serialio.com If not notified of the failure to deliver the package after 60 days, it is assumed that customer has received the package. After 90 days from shipment, due to USPS International tracking limitations, we have no power to locate the package. Please avoid this problem by keeping close contact with Serialio.com if you suspect your package has been misplaced/lost/stolen.

Can I have my order shipped via First Class Mail or International Mail without insurance or tracking?

Yes, however, a special form must be filled out to authorize this shipping method, release liability from SerialIO, and accept the risk involved. Click here to download the Mail Shipping Release Form Once completed, attach the form in an email to sales@serialio.com or fax to 866-546-4523.

What is the warranty on your products?

Serialio.com provides immediate warranty support for products sold by Serialio.com within 30 days of purchase for DOA items and defective products. After the initial 30 days, our technical staff can attempt to troubleshoot any issues that you may have with your products but will generally direct you to the manufacturer for warranty repairs and replacement. Depending on the manufacturer of product purchased, warranty period can be from 30 days to two years. See below for a general listing of Product warranty terms.

**Products NOT purchased directly from Serialio.com cannot be verified and are NOT accepted. If an item was purchased from one of our resellers, please contact them directly to arrange for RMA.

Serialio.com warrants that all products we sell will work as advertised on our site. If a product purchased from us is later determined not to be a good fit for Buyer's particular application, we will accept a return without restocking fee when replacement or alternate part is also purchased from Serialio.com.

Serialio.com software products are licensed by Serialio.com per device and can only be refunded when Buyer completes a Software Destruction Letter and certifies that all versions of the software have been removed and are no longer in use. Our software is available for free on our downloads page, and license keys can be purchased from our online store. Serialio software license purchases include one free license reset during the first year to accommodate an upgrade or device exchange during this period. The license reset is non-transferable and can only be requested by the original purchaser by contacting Serialio.com Support. Additional license resets within the first year may be purchased for $19. After the first year, in the event that Buyer requires a license to be transferred to another device, a new license must be purchased. Discounts may be available on a case-by-case basis. Contact Serialio.com for additional information.

What is your return policy?

IMPORTANT NOTE: No returns will be accepted without a Return Merchandise Authorization (RMA) number. You must contact Serialio.com before shipping any returns. See our full Return Policy at the bottom of this page.

By returning merchandise with an RMA number, you accept the terms of the Return Authorization Policy.

In general, there are three categories of returns; here are the explanations of each:

1. Repair/Exchange:
Item is defective and still covered by warranty. Item will be repaired or replaced at Serialio's discretion. Customer is responsible for shipping the item back to Serialio.com
-or-
Customer ordered the wrong item and would like to exchange it for the correct item. In this case, the customer is responsible for shipping both ways. Items are eligible for exchange only within 30 days of the receipt of the product.

2. Refund: Items qualify for a refund only if the product is defective or not operating as promised. You may request a return within 30 days of the receipt of the product. All shipping costs are non-refundable, and the customer is responsible for shipping the item back to Serialio.com. Customer must allow Serialio Support to troubleshoot before obtaining an RMA for a refund.

A full refund will only be provided when items are received with all original packaging, in 'like new' condition.

IMPORTANT NOTE: Serialio.com reserves the right to refuse returns of products received without all original packaging and accessories, or if the product is in damaged or unsellable condition. If a return is accepted despite these circumstances, the customer may be charged a total fee of 25%. (includes 10% Replacement Processing fee + 15% Standard Restocking fee)

  • Scanfob® 2006 and 3002i barcode scanners – 2 years

  • KeyBatch Scanners – 1 year

  • KDC scanners – 1 year (90 days on battery)

  • Motorola scanners – 1 year

  • Socket Scanners – 1 year (90 days on accessories)

  • Bluetooth and Wifi adapters – 1 year

  • RFID products normally are covered for 1 year

  • Cables and adapters are normally covered for 30 days

3. Refund w/ restocking fee: Customer simply “changed his or her mind" or is returning a non-defective product. The standard restocking fee is 15%. A restocking fee for damaged or incomplete returns can be up to 25%.

I ordered the wrong product, what do I do?

Contact sales@serialio.comto setup either an exchange or refund for the incorrect items.

How do I apply for credit (Net terms)?

If you would like to establish terms with us, please print and fill out our Credit Application. Next, fax the request to 1-866-546-4523 for approval (this may take up to a week). Our terms are Net 30.

Purchase Order requirements?

Note: The minimum value for purchase orders is $300.00. POs not meeting this minimum will not be accepted.
Once we have established terms, you can place orders online by selecting “Purchase Order” as your method of payment
Next, please Fax or Email a signed copy of the Purchase Order with the following:
P.O. Number, Billing address, Shipping address, Purchasers Name or contact name, Customers Name (if different than purchasers name),
Phone Number, Email address, List product(s) for purchase (be specific), Part number(s)(preferred), Pricing, UPS Shipping Method,
or if using your own courier provide your account number, a deadline for shipment, and if in the state of California, tax exempt information if applicable.

Do you accept Paypal?

Yes. We accept Paypal payments.
When you place your order, select Proforma Invoice, and Paypal as your payment method.
You can send your payment to paypal.sales@serialio.com, please reference your order number.

Do you do custom cable orders?

In most cases, we can manufacture your custom cable.
Contact us with your specification requirements and we will discuss manufacturing.
Normally the minimum quantity order for custom cables is 100 units.

I have a question for Sales.

Click here and fill out the form, or send an email to sales@serialio.com

I have a question for Technical Support.

Click here and fill out the form, or send an email to support@serialio.com

Q. I HAVE A SALES QUESTION ABOUT SERIALIO.COM PRODUCTS

How do I pick the right barcode scanner?

Serialio.com offers a broad range of barcode scanners. There are cabled scanners, Bluetooth (wireless) scanners, 1D and 2D barcode scanners, battery-powered, rechargeable scanners, and they come in all shapes and sizes. Click here to help determine which scanner is right for you!

I want to buy a Scanfob® 2006 barcode scanner. Does it require software?

The Scanfob® 2006 has multiple connection options that allow it to work on a wide variety of platforms. Some platforms may require SerialMagic software, such as Android, Blackberry, and Windows Mobile. Desktop platforms can operate with or without SerialMagic, such as Windows and Mac OS X. iOS devices such as the iPad, iPhone*, and iPod Touch* do not require any software. Click here for more information on SerialMagic

*iPhone must be 3GS or later; iPod Touch must be 3rd Gen or later

External link: Which iPod Touch do I have?

Why choose the BlueSnap USB instead of other Bluetooth USB dongles?

Here are some reasons why our BlueSnap USB is superior to other Bluetooth dongles:

  • Bluetooth setup is significantly easier with SerialMagic.

  • Has the Bluetooth software stack on-board, which is more stable than Windows Bluetooth.

  • BlueSnap and Bluetooth device can be moved between computers without re-pairing.

  • Use with SerialMagic to remotely configure other BlueSnap RS-232 modules over Bluetooth.

Do your products run on Parallels and/or Fusion virtualization software?

Yes. Our products have been tested and run on Parallels Desktop and VMWare Virtual Machines.

Do your barcode scanning solutions work on the Apple iPhone, iPad, or iPod Touch?

We have many solutions that operate on the Apple iPhone*, iPod Touch*, and iPad or iPad 2. Both the Scanfob 2006® and KDC200 laser Bluetooth barcode scanners can connect directly to these iOS devices and enable scanning into any application that accepts keyboard input. *iPhone must be 3GS or later; iPod Touch must be 3rd Gen or later External link: Which iPod Touch do I have?

How do I create barcodes?

There are many options for creating barcodes. There are many barcode creation programs and barcode fonts. We recommend our Free Online Barcode Generator.

Q. I HAVE A QUESTION ABOUT THE ONLINE STORE

I purchased software, how do I download it?

You can download your software from your Serialio.com Store account. Click here to log in and then click on "My Downloads." (Always choose “Save to Disk” and not “Open” when downloading files).

Most versions of SerialMagic can also be downloaded from the SerialMagic Downloads page

I forgot my password, what can I do?

Click here and enter the email address that was chosen during store registration.
A new password will be emailed to that address.
If you can no longer access this address and need it changed, please contact SerialIO support.

My download links have expired, what can I do?

Contact support@serialio.com, and we will reset your download links.

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