Delight your customers with effortless customer service
Engage in more meaningful conversations every day, across every channel, with every customer.
Explore why Freshdesk Omnichannel Suite is the most complete support solution with the fastest time-to-value.
Reimagine more meaningful conversations and turn service agents into customer champions. Launch customer and employee delight in under 3 months!
Delight customers effortlessly
Simplify every experience and put customers back in control by offering the support they expect, in their channel of choice.
Make every agent a customer champion
Give agents more context and automation to proactively understand customer needs and offer the next-best-action.
Skyrocket the speed of service
Achieve speed in delivering remarkable customer service. Our customers realize service productivity gains in under 3 months, and innovate faster with the NEO platform.
Customer & agent delight made easy
Provide the best, most intuitive support across all channels. Proactively understand customer needs to serve excellence, the first time.
Save time and reduce repetitive tasks. Help agents rapidly resolve customer inquiries with workforce automation and knowledge from one, unified platform.
Connect on channels that customers love
Impress customers with availability in their channel of choice, and seamless transitions at any point in their journey. Integrate a blend of conversational experiences including live-chat, web, mobile and contact center support.
Help customers find answers fast. Launch AI-powered chatbots to easily guide customers in solving their questions.
Answer support calls effortlessly
Have more effective phone conversations and connect customers to the right expert, from the beginning.
Prompt agents with a 360-degree customer view and guided resolutions to improve call productivity. Take advantage of powerful routing engines that dramatically reduce call wait times and achieve smarter escalations.
Deliver field service that remote agents trust
Now more than ever, field teams need to serve customers safely and effectively while working remotely. Offer field service that remote agents can trust to easily resolve issues while on the road.
Route service teams efficiently based on availability, proximity and skillset. Offer customers real-time updates via conversational bots and simplified appointment scheduling.
Accelerate customer experience innovation
with Freshworks NEO
Respond faster to market changes and empower teams to know customers better with the combined power of Freshdesk and the Freshworks NEO platform.
Meet your expanding customer support needs by integrating flexibly with rich APIs and pre-delivered integrations across 1,000+ Marketplace apps.
