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Feedback Express

Get more positive feedback and product reviews from Amazon buyers.
Stop negative feedback in its tracks and remove it super-quick!

FeedbackExpress makes it radically easy to improve your Amazon seller rating through powerfully effective, automated feedback requests, and a whole lot more!

Five More European and Canadian Marketplaces Now Live!

As well as Amazon US and UK marketplaces, FeedbackExpress now fully supports Amazon Germany, France, Italy, Spain and Canada, complete with professionally translated templates to allow you to request seller feedback and product reviews in buyers’ native languages.

Positive feedback and product reviews on tap.

Amazon product review software places your feedback and product review requests on auto-pilot with professionally written messages, delivered to the right customers, at the right time for the right products.

Timing is everything!

  • Choose when your message will be triggered based on when an order is placed, dispatched or delivered—straight away or up to 10 weeks after the event.
  • Choose a specific time of day to deliver messages or send at the same time an order was placed.

Protect your seller rating

  • Exclude requests where the product delivery is late.
  • Blacklist customers who have left negative feedback.
  • Exclude products that are more likely to receive negative reviews.

Filter messages according to:

  • Fulfilment type (FBA or MFN)
  • Item condition
  • SKU or ASIN
  • Shipping location

Ask for product reviews when positive feedback is left

FeedbackExpress’ Amazon feedback tool can automatically thank customers for leaving positive feedback and ask for a product review at the same time—increasing your chances of getting a response.

Fight off negative feedback and get it removed super fast!

Negative and neutral feedbacks (1, 2, 3 stars) can really hurt your seller metrics so it’s vital to deal with them the moment they occur.

Get alerts to your phone

Get negative/neutral feedback alerts right to your phone and inbox.

Never miss a negative feedback or forget to deal with it again!

FeedbackExpress offers a beautifully simple status system that makes filtering super easy.

You’ll see at a glance all positive, neutral and negative feedbacks and know when action needs to be taken or if cases have been resolved. You’ll even be advised to leave seller feedback if a negative feedback can’t be resolved.

Getting Amazon to remove a negative/neutral feedback is now kids’ play.

FeedbackExpress will generate the message to submit to Amazon complete with Order ID, reason feedback should be removed and link to policy violated.

Get alerts when negative feedbacks are removed or struck through.

FeedbackExpress will email you when Amazon or a seller has removed a negative feedback. It will also alert you when Amazon strikes through a negative feedback on FBA orders.

100% Amazon Compliant FeedbackExpress is a proud member of Amazon’s Technology Partner Network so you can confidently message your customers and request feedback within Amazon’s conditions of use.

More feedback = More Buy Boxes with higher profit margins!

Your seller rating and feedback score are key metrics used by Amazon to determine who wins the Buy Box. Sellers with consistently stellar customer service and seller ratings can typically win the Buy Box at higher prices and profit margins than competitors with lower feedback scores.

Maintaining competitive pricing 24/7 is also crucial to your ability to win the Buy Box. With our sister product, RepricerExpress, you can automate Amazon pricing and beat your competitors to the Buy Box more easily.

All packages include negative feedback alerts directly to your phone.

For less than 50 pence a day, you could be mastering your Amazon feedback and winning more Buy Boxes at higher margins.

Super easy set-up. No credit card required. No long term contracts. Cancel at any time.

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Feedback Express

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