About Alibaba.com
Launched in 1999, Alibaba.com is the leading platform for global wholesale trade. We serve millions of buyers and suppliers around the world.
Our Mission
As part of the Alibaba Group, our mission is to make it easy to do business anywhere.
We do this by giving suppliers the tools necessary to reach a global audience for their products, and by helping buyers find products and suppliers quickly and efficiently.
One-Stop Sourcing
Alibaba.com brings you hundreds of millions of products in over 40 different major categories, including consumer electronics, machinery and apparel.
Buyers for these products are located in 190+ countries and regions, and exchange hundreds of thousands of messages with suppliers on the platform each day.
Anytime, Anywhere
As a platform, we continue to develop services to help businesses do more and discover new opportunities.
Whether it’s sourcing from your mobile phone or contacting suppliers in their local language, turn to Alibaba.com for all your global business needs.
Trade Services
Business Identity
Display your verification status
Easier recognition means suppliers are 63% more likely to contact buyers with a verified Business Identity.
Faster responses from suppliers when verified
Get noticed quickly by suppliers. Higher chance of getting better and faster responses.
Promotional events
Buyers who are verified enjoy more promotional events, held jointly with Alibaba.com's partners.
Secure Payment
Safe payments
Payment is only released after you confirm order delivery.
Quick and easy transactions
Complete online ordering, payment and delivery management for express shipping.
Multiple payment methods
Support credit card payments and Bank Transfers (T/T), without disclosing your details.
What is Secure Payment service?
Alibaba.com Secure Payment aims to provide a safe payment service for all parties engaged in international trade. By partnering with an independent online payment platform (Alipay), Alibaba.com provides payment security to both buyers and suppliers.
Notice
Escrow Service changed its name to Alibaba.com Secure Payment.
Payment Security and Refund Options
Payment Security
Your money is not released during the trade process until you have confirmed successful delivery of the order. Once confirmed, Alibaba will release payment to the supplier. All of your information will be safely encrypted.
Full Refund
If the supplier doesn't ship your order on time, or if you don't receive it and it is determined to be the fault of the supplier, you'll get your payment returned directly.
Partial Refund & Keeping Products
If the products you receive are significantly different from the product requirements agreed on within the contract, you may choose to receive a partial refund and keep the products.
Inspection Service
Reliable Inspectors
Alibaba.com will check every inspector's qualifications to confirm their authenticity and capabilities.
Secure Payment
Secure Payment Service makes sure that your payment is held securely and released to the inspector only after you confirm satisfactory receipt of the inspection report.
Affordable Service
We offer a wide price range from different types of inspectors to satisfy the specific inspection requirements of different buyers.
What is Alibaba.com's Inspection Service?
With Alibaba.com's Inspection Service, you can order services from professional 3rd party inspectors and inspection companies directly on the Internet at http://inspection.alibaba.com The inspector will visit the manufacturing and/or port facilities anywhere in China and make reports including pictures to certify that the goods being produced and shipped reach quality standards.
