Help Scout makes excellent customer service achievable for companies of all sizes.
Help desk software, made more human
Ticket numbers, customer portals & robo-emails aren't a great way to build trust. Help Scout makes every customer interaction a personalized one.
Everything in one place
Create multiple mailboxes for each shared email address so you can work seamlessly across departments, or manage several products/brands from a single account.
Love using your help desk
Help Scout’s collaboration features keep everyone on the same page. Happy and productive team members make for happy customers!
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Collision Detection See who is viewing or replying in real-time
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Tagging Categorize conversations or trigger automations
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Saved Replies Two-click access to your most common responses
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Notes @mention users in notes to collaborate privately
Automate the grunt work
Keeping it personal doesn’t mean doing everything by hand. Get repeatable tasks out of the way with workflows: a simple automation system based on if/then logic.
Reports keep your finger on the pulse
Measure team performance, spot trends to prevent issues, and monitor customer happiness … all without opening an Excel spreadsheet.
Build relationships, not barriers
Every customer has an auto-populated, editable profile including their entire history with your company. It can even sync with your CRM.
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Integrate Live Chat
Help Scout seamlessly integrates with services like Olarkand Snap Engage so that every chat is automatically stored in the customer's profile.
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Phone Calls & Voicemails
50+ voicemail services are supported out of the box. Logging phone calls is quick and easy too.
MORE TO LOVE ABOUT THE HELP DESK
Customer Satisfaction Ratings
Give your customers a voice. It’s the closest you can get to knowing your customer’s true feelings without hiring a telepath.
@mentions
Loop multiple teammates into customer Conversations without assigning to them.
Traffic Cop
Duplicate replies are a thing of the past with traffic cop, the ultimate in collision detection.
75+ keyboard shortcuts
No mouse required! Help Scout can be used almost entirely via keyboard.
Move your shared inbox to Help Scout
Email management software designed to keep everyone on the same page.
Nothing slips through the cracks
Help Scout’s collaboration features keep everyone on the same page. Happy and productive team members make for happy customers!
Collision Detection
See who is viewing or replying in real-time
-
Tagging Categorize conversations or trigger automations
-
Saved Replies Two-click access to your most common responses
-
Notes @mention users in notes to collaborate privately
Customer support software with a personal touch
When you respond to your customers from Help Scout, they receive a normal email. There's no ticket number to remember or customer portal to login to.
Everything in one place
Create multiple mailboxes for each shared email address so you can work seamlessly across departments, or manage several products/brands from a single account.
Keep your finger on the pulse
Reports help you keep track of all the key support metrics, employee performance and customer satisfaction.
A powerful help desk that fits in your pocket
Empower your team to collaborate anytime, anywhere. Help Scout for iPhone and Android keeps your finger (literally) on the pulse of customer support, and the conversation going with your customers.
