Groove

The best ticketing system for teams.

Collaborate on all your customer emails, social media posts, live chats and calls together in one helpdesk.
Learn about Ticket Management.

1. WORKS WITH EMAILTurn Gmail, Outlook, or any other email software into your team’s customer service help desk with Groove’s easy email integration.Read more 
2. DATA-DRIVEN SUPPORTMeasure your team’s performance and stay on top of the most important online customer support metrics.Read more 
3. TOTALLY CUSTOMIZABLEEnhance your Groove help desk with free add-ons like the Knowledge Base and Support Widget, or choose from valuable third-party integrations.Read more

A help desk on every page of your site (or app)

Our support widget lets your customers get help when they need it most.

We’ve partnered with Olark for live chat.

We spent a long time looking for the very best live chat software to integrate with Groove. We’re proud to say that we’ve found it in Olark, and more than 10,000 businesses agree. Our partnership with Olark adds live chat seamlessly into your Groove support widget.

The Best Help Desk Software For Small Businesses

6,000 teams trust Groove to help them manage online customer support.

1. EVERYTHING YOU NEEDGroove gives you everything you need for delivering 24/7 self-service support or making it easy for customers to contact you online, anytime. 
2. THIRD-PARTY INTEGRATIONSEnhance your help desk with free integrations to awesome apps like Slack, HipChat, Zapier and more. 
3. HOW GROOVE COMPARESSee how we stack up against Zendesk, Desk, Freshdesk and a regular email inbox.

Product

Groove Overview

A Support Ticket System With Everything You Need

Simple but powerful features for awesome, personal support.

1. More Than Just A Help Desk : Groove’s ticketing system has everything you need to turn support tickets into amazing customer experiences.
2. Groove Makes Support Email Management EasyGroove turns your Gmail, Outlook, or any other email inbox into your team’s customer service help desk.
3. Deliver 24/7 Support With A Knowledge BaseYour Knowledge Base is always online to answer questions, even when you’re not. It’s like having a 24/7 customer service agent.
4. A Contact Widget That Always Puts Support Within ReachAdd a contact form on any page of your site or app with Groove’s customizable contact widget.
5. We’ve partnered with Olark for live chat. We spent a long time looking for the very best live chat software to integrate with Groove. We’re proud to say that we’ve found it in Olark, and more than 10,000 businesses agree. Our partnership with Olark adds live chat seamlessly into your Groove support widget.
6. Make Groove Even BetterCustomize your help desk with free integrations to Slack, HipChat, Olark, Zapier and other apps.

Ticket Management

Turn support tickets into amazing customer experiences.

Groove’s ticketing system makes delivering awesome, personal customer service easy for you and your team.

All of your customer conversations in one place.

Nothing slips through the cracks.

1. Email It takes less than three minutes to set up Groove as your new support inbox.
2. Twitter & FacebookSee and respond to Tweets and Facebook wall posts that mention your business.
3. Live ChatTwo-step integrations for leading chat providers like Olark and SnapEngage.
4. Phone Calls & SMSLog detailed notes of phone conversations and texts to save as tickets.

Knowledge Base

Ensure that your customer service is always online

Your knowledge base delivers answers, even when you can’t

1. Deliver awesome support 24/7.Your Knowledge Base is always online to answer questions, even when you’re not. It’s like having a 24/7 support agent. 
2. Get fewer support emails.By giving your customers easy access to common questions, you’ll get fewer support emails crowding your inbox.
3. Offer instant answers.With answers at their fingertips, your customers will love getting awesome support without having to wait.

Support Widget

Customizable Support Widget for Your Website

Let your customers help themselves (or contact you if you they must)

1. Reduce Support Emails With On-Page FAQMake immediate self-help support easy and available 24/7 by adding searchable FAQs to your widget.
2. Put a Contact Form On Every PageAn on-page contact form means gives your customers answers to their questions with just a couple of clicks.
3. Now, Seamlessly Integrate The Best Live Chat SoftwareWe’ve partnered with Olark to add the best live chat service on the market right inside Groove’s support widget.

Live Chat

Add live chat to your help desk system.

Delivering real-time customer service has never been easier.

1. Be easy to talk to.Your customers want to talk to you. Embed live chat into your Groove widget to make it easy for your customers to reach you in real-time.
2. Increase retention.Research suggests that 1 in 26 customers don’t speak up about issues; they simply leave. Live support lets you proactively engage your solution-seeking customers before they turn into former customers.
3. Decrease support emails.Get fewer support emails by resolving smaller issues with live chat. Less emails for you to deal with, and more time to spend on solving bigger problems.

Tracking & Reports

The Reports dashboard tracks what matters

Stay on top of the most important online customer support metrics.

1. Help your team improve.Set goals, keep your team on track and continue to improve your customer service.
2. Know how your customers feel.See how your customers feel about the support they get from your team members with daily, weekly, monthly and yearly breakdowns of satisfaction ratings.
3. Spot trends at a glance.See which complaints, bug reports and feature requests are trending among your customers by keeping track of your most-used labels.

Email Integration

Deliver awesome customer service via email

Groove works with Gmail, Outlook and every other email provider

1. Looks just like email.Groove looks and feels exactly like email to your customers. They'll never know you're using a help desk.
2. Feels more personal.Your customers will never have to go through a login portal or find a ticket number to get help. It’s as simple as email.

Apps & Integrations

Deliver awesome customer service via email

Enhance your help desk with free extras

Groove and Slack, better together. Seamlessly integrate your help desk with your team chat.