Feedback Emails

Amazon Feedback and Review Improvement Tool
Built for Amazon sellers

We offer an easy, affordable, all-in-one tool that gives you the ability to control and manage your Amazon seller reputation. Better reputation means you get the Buy Box!

How Can FeedbackEmails Help You?

Our feedback request automation service makes it easy to provide excellent customer service, and collect more seller feedback, no matter how big or small your operation may be.

Save your time and effort

Our feedback automation system is made for you: the busy Amazon seller who can’t waste time on inefficient processes.

You need a way to provide excellent customer service, and to increase your seller feedback/review ratings on Amazon. We give you a way to do just that.

Specializing in Core Seller Needs

We understand the tools that FBA and non-FBA Amazon sellers need to connect with their buyers to get more feedback. Our product is made to address your core needs.

Feedback is vital to your success, but it’s difficult to manually request feedback from every buyer you have. Whether you are large or small, FBA or non-FBA, you can use FeedbackEmails to automate the process of requesting feedback, which ensures that no customer gets forgotten. Improve your chances of getting feedback to improve your chances of success.

Easy to customise and use

FeedbackEmails offers a very simple product, with a no-nonsense user interface that anyone can learn in a matter of moments.

What we don’t do is include unnecessary tools that make this system difficult to use, or cumbersome to manage. Anyone can comfortably use FeedbackEmails to automate feedback requests for their very next sale!

Affordable Pricing

Because we only focus on expertly crafting the tools you need, and cut out all the expensive bells and whistles, we can offer you a great price for this must-have tool. You can try FeedbackEmails FREE for your first month.

Product Features

Powerful Editor

Take control of your brand on Amazon! Build beautiful email templates for your customers using our powerful HTML editor.

• Start with multiple professionally written templates with different tones and call-for-action. Experiment and decide what works for you!
• Customize the email templates to better fit your needs.
• Preview your emails as your customers will see them.
• Send test emails to yourself before enabling them for your customers.
• Add multiple attachments upto a total of 500 KB.

Schedule Messages

Sending feedback requests too early or too late doesn't really help with getting positive feedbacks and reviews on Amazon.

• Configure exactly what day you want to trigger feedback/review request emails based-off customer's purchase, shipping or delivery dates. For example – You can set your account to send feedback solicitation emails 3 days after estimated delivery date.
• Configure exactly what time of day you want to trigger emails. For example – You can set your account to send feedback solicitation emails at 9:00 am. We will trigger email around that time of day in your buyer's timezone.

Fine-tune solicitation

You can choose the orders that need to be included or excluded for sending automated emails. Exclude settings are available for:

• Orders shipped late.
• Orders shipped out of country.
• Orders fulfilled through MFN/AFN.
• Orders with items New, Used, Refurbished, Preorder or Club.
• Orders for items with specific SKUs.

Note: Cancelled, refunded and unfulfillable and non-Amazon sales-channel orders are automatically excluded from feedback/review solicitations.

Account Dashboard

You get a quick overview of your Amazon seller account orders and messages sent from the dashboard. You can see summary for last 7 days or 30 days for:

• Orders Imported.
• Messages Sent.

Much More

Hey! we are not only about improving your feedback and review ratings. We are about improving your image. We provide you tools that will help you provide better customer engagement with your customers on Amazon! Convert them into repeat customers and improve your sales.

We go above and beyond a typical feedback request automation service and provide you with advanced tools that will help you to:

1. Pro-actively reach your customers and find out what they need.
2. Address their problems/complaints in a timely fashion.
3. Let your customers know status of their shipment.
4. Provide additional information about your products.

Here are all the messages you can trigger from our platform:

• Feedback Solicitation Campaign – use it to request Store Feedback.
• Review Solicitation Campaign – use it to request Product Review.
• Feedback & Review Solicitation Campaign – use it to request both Product Review and Feedback in one email.
• Refund Follow-up Campaign – use it to follow-up in case the customer requested refunds or cancellations.
• Late Shipped Follow-up – use it to follow-up in case of a late shipment.
• Send Instructions – Used for sending manuals/instructions to your customers.
• Other – Any other type of campaign they would like to create. Get creative – sky is the limit!

We allow you to create multiple types of messaging campaigns.