Why does Amazon owe 99% of sellers money?
- Lost & Damaged
- Charges & Fees
- Inbound Shipments
- Refunds & Returns
- Carrier Damaged
Why do you need one of our recovery experts?
We do all the work for you.
Your case manager works so you don't have to. Save time and avoid the tedious work of reconciling reports and following up with Amazon Seller Support.
We're affordable, with no upfront costs.
You don't pay until we get your money back from Amazon. We only charge a 25% commission fee after we've successfully gotten you paid.
We're fast and comprehensive.
You'll see your first reimbursement claim filed in less than 48 hours. We cover 21 different scenarios where Amazon owes you money!
Frequently Asked Questions
General
New here? Learn about signing up.
What do I need to sign up?
You must be an Amazon Pro Seller in order to use SellerBench — we'll need you to authorize us with Amazon MWS API credentials to import all of your storefront data.
I'm not sure I want to sign up yet.. can I see what SellerBench looks like?
You can check out our demo here. No sign up or login necessary!
I wish SellerBench could help me do ____.
We're constantly building. Let us know if there's something you wish we could do for you.
What marketplaces do you support?
We currently only support the US marketplace.
Reimbursement Recovery
Learn more about how we get your money back from Amazon.
How does the Reimbursement Recovery service work?
Every weekday, your case manager reviews your account, and files a small batch of claims with Amazon for you. Your case manager will handle all follow ups related to the claims submitted on your behalf, and occasionally reach out to you if there are any particular cases that may need documentation from you.
What if I feel Amazon hasn't reimbursed us enough on a specific claim?
When Amazon's reimbursement seems too low, your case manager already follows up with Amazon to make sure you get reimbursed fairly for your item. However, if a case has been resolved and the reimbursement seems too small, please feel free to raise any questions you have about a particular case by sending a note to your case manager, or support@sellerbench.com. We'll look into it for you as soon as possible.
How much do you charge?
We charge 25% of any successfully recovered reimbursements. Learn more about our pricing policies.
How do I pay?
We accept all major debit and credit cards. Your payment information is encrypted via our integration with Stripe.
Every Monday, we'll send you an invoice of all the reimbursements we successfully recovered for you in the past week. You'll have the week to review, and we'll charge the payment method stored on your account every Friday.
Do you automate claim submissions?
No. In accordance with Amazon's Terms of Service, we do not automate any claim submissions. Your case manager reviews each potential claim and manually submits quality claims with accurate data.
What do I need to get started?
You'll need to complete two steps:
- Add your MWS API Credentials to your SellerBench Profile (import data for reimbursement audits)
- Add your case manager as a SellerCentral User (to manage your support cases)
What permissions do I need to give my case manager?
You'll need the following four permissions:
- Manage FBA Inventory/Shipments (required for fulfillment reports, and reconciling shipments)
- Fulfillment Reports (for following up with Seller Support with direct links)
- Payments Reports (to confirm that reimbursements were paid out to you)
- Manage Your Cases (for creating and replying to support cases)
What if I want to cancel my service?
Please let us know here. We will stop your reimbursement recovery service immediately. If there are any pending support cases, we'll continue to monitor them until all open cases have been closed. We'll send you a final invoice & charge, and close out your account. It can take up to a week to complete this process.
Why don't you file all of my cases immediately?
We throttle our claim submissions to maximize your reimbursement recovery. If you submit too many cases at once, Seller Support tends to batch your cases together and assign them to a second tier agent, who can take longer to get through all of your cases.
What if I already submitted a claim on my own?
We only charge for claims that were initiated by your case manager.
What reimbursement cases do you cover?
We currently cover the following:
- Amazon lost inventory at the warehouse, and it has been 30 days
- Amazon damaged inventory at the warehouse, and it has been 30 days
- Amazon claims to have reimbursed a return but it has not been reimbursed
- Amazon improperly received or miscounted items from inbound shipments in past 9 months
- Amazon claims to have placed an item back into your inventory but it has not been replaced
- Amazon issued a refund, but customer never returned item and it has been 45 days
- Amazon accepted a return after 45 days but you weren't reimbursed for the 20% restocking fee
- Amazon reimbursed you for less quantity than you were supposed to get reimbursed for
- Amazon's reimbursement is too small compared to value of item
- Amazon issued a chargeback but didn't reimburse you
- Amazon issued a partial refund but you were not reimbursed
- Amazon approved refund past the normal approval window per their policy
- Amazon destroyed item without your request or permission
- Amazon refunded the customer more than they paid for originally
- Amazon or carrier damaged a customer return
- Amazon or carrier damaged inbound shipments in transit, and it has been at least 30 days
- Total reconciliation of all inventory transactions
Privacy & Data
We take handling your data seriously
What happens to my data when I cancel?
When you cancel, we will gladly erase all of your private data upon request. If you so choose, we would be glad to find a mutually agreeable third party auditor to inspect our data to confirm that all of your private data has been removed from our system. However, while we will gladly comply, you will assume financial responsibility for any cost arising from the audit.
