Overview
Support better, sell more!
Simple, connected e‑commerce help desk
Sell more with the help desk built for e‑commerce
Connecting sales and support
Quickly connect with your customers, wherever you sell online. Centralize customer queries and order details from all your sales channels in one simple dashboard. xSellco automatically sorts incoming messages to the relevant folders, so you can prioritize and assign messages to your teammates.
Fast, personal responses
All the information you need at your fingertips
xSellco integrates with all your sales channels, so you can have a complete view of your customers and their order details built into each message. Product, order details, delivery information and previous communications are automatically attached to every incoming query. Send fast, personalized messages in just
two clicks.
Measure performance and sell more
Grow faster with instant insights
xSellco analyzes trends in your customer support queries, so you can focus on areas that need improvement. View ticket volume by store, language, query type and create templates to help speed up these responses. Track key metrics like response times and message volume to make informed decisions.
Connect with international customers
Expand to new markets with auto-translate
You can sell to a wider audience when you have the power to support customers in every language. xSellco opens up opportunities for businesses of all sizes to sell more on international markets without needing a multilingual support team.
All of your e‑commerce customer support – All in one place!
xSellco is the e‑commerce helpdesk that centralizes customer support queries from your webstore, marketplaces like Amazon, eBay, Walmart, Newegg and Allegro, and your social channels into one simple dashboard.
Features
Respond faster with xSellco automations
See how Suzuki cut their support times by 84% with xSellco
Centralized dashboard
Manage customer support from all your sales channels with one intuitive dashboard.
Full order details
Respond faster with a full view of customer and order details, shipping status, and more – right there within each message.
Templates & Snippets
Respond to common customer queries in two clicks using xSellco’s customizable message templates. Snippets speed up your responses by automating key details, such as customer name, order details, delivery address and more.
Auto-responder
Fulfill customer expectations for timely responses even during peak support times, or out of office hours with automated responses. Never leave a customer waiting.
Auto-translation
Open your store to new customers internationally. xSellco helps you scale your business without the need for multilingual agents, by giving your team the ability to communicate in every language.
Listings
View full order details within every support ticket, by linking e‑commerce management platforms such as Channel Advisor, Linnworks, BrightPearl and Skubana to your xSellco account.
Simple connected e‑commerce help desk
Centralize customer queries and orders from all your marketplaces, website and channels
Webstore
Selling on your own online store? xSellco integrates with all leading shopping carts and e‑commerce web platforms.
Marketplaces
xSellco is the only customer support helpdesk that integrates with all the biggest marketplaces to help you scale your e‑commerce business at home and internationally.
Social media
Support your customers and protect your reputation on social media by connecting Facebook and Twitter to your e‑commerce help desk.
Live Chat
Turn browsers into buyers with xSellco live chat. Answer queries in real time and increase customer loyalty. Get in front of your customers and guide them toward purchase completion.
Team up on support
Support better with a collaborative workflow
Assign tickets
Assign the relevant agent to each query, share the workload and help your customer support team to shine.
Internal notes
Tag teammates to request help on any ticket. Share information with your team about a customer and the status of their query.
Multiple users
Add your teammates free with just one click! Your entire company can collaborate to resolve customer queries quickly and accurately.
