Seller Nexus — Feedback Software & Email Automation Tool for Amazon Sellers
Intelligent E-mail Sending
Thanks to big data, we know the best time for your customers to receive e-mails from you.
Real Product Tracking
We track all Amazon orders with UPS, USPS and FedEx carriers, so your client will receive an e-mail when he gets his order in real time.
Email Creation Wizard
Our special email wizard are designed especially to help you create emails in a few clicks.
Custom e-mail triggers
Set up different types of campaigns. Filter your audience, set up when, why, and who will receive your e-mail.
Automatic blacklisting
Exclude unwanted customers (i.e. someone who left a negative seller feedback or make a refund item) from your e-mail list.
Comprehensive analytics
Use our accurate analytics for making important business decisions. See the whole situation from above.
How it works
Finally, we’ve gotten to the best part! Now it’s time to dive deeper into the SellerNexus’ concept and find out how it works.
Choose or create an e-mail template
Do you need a quick start to your autoresponder? Choose a ready-made effective and impressive template and use it! Do you want your Amazon customers to receive unique original e-mails? Create your own custom template!
Set up all necessary triggers
Set up as many rules for your e-mail autoresponder as you need: time and day, order statuses, specific items, ASINs, SKUs, or events. It’s a fully flexible system!
Time to send your e-mails
We use all the power of intelligent algorithms and big data analysis to send prepared e-mails right on time.
Wait for status changes
We use real-time tracking from UPS, USPS and FedEx. No wrong dates or statuses! Your buyer will receive an e-mail only after he has actually received the product he’d ordered on Amazon.
Check who has opened the mail
After your customers receive your email messages, we will get the open rate for each template, the click rate, and other information. This will help you to improve your templates.
Receive feedback and reviews
Customers may leave a product reviews or seller feedback. The goal is reached! Continue building your Amazon brand!
Analyze the data, get more sales
Finally, you get a plenty of analytical info. It will give you a vision of what really works. Use that data for improving your templates and making them more convertible.
Frequently Asked Questions
If you need help, we have a list of frequently asked questions and answers.
Where can I find your support?
If you have questions, problems, or any other inquiries, submit a ticket in your account or contact our support team by contacting us.
Is there some software for installing?
Everything is easier than it seems to be. Sign up in 2 minutes, and the rest will be done automatically. The system gets your data in 30 minutes or even less. That's all! You're ready to work fruitfully!
Where can I get more info about the software before starting?
All you need is a FREE test-drive of our service. It's a no obligation trial, so you don't owe us something even if you won't use it further. But believe us, you hardly want to give it back. 😉
How many products can I add to my account?
There is no limit now for your products. We have set it for keeping high-performance levels for our clients. We work with more than 1K items on an individual basis as we are willing to improve your experience with us. You can sign up and work with our free plan. We will be happy if you shared your experience with us and said what else can be enhanced.
Is Amazon feedback really so much important?
Potential customers some to your online shop and it is feedback that gives them information about you as a seller. It can also affect your chances to win ‘Buy Box’ and your whole ability to use the Amazon marketplaces.
Can I ask my clients to remove their reviews?
Amazon rules restrict straight asking for removing product reviews. But you can offer your clients helping to improve their customer experience and this can motivate them to change their minds about your item.
Do I need to give you access to my account?
You need to authorize Marketplace Web Service (MWS) to the app and require your login credentials. Setting it up takes only a few minutes. We need this to get all information about your products and orders.
Can I trust you with my account?
We treat security seriously. Your details are hidden with using OpenSSL AES 256-bit encryption (by the way, this is a kind of strong encryption used by the US government) and are placed on firewalled servers. Our employees use two-step verification to prevent hacker attack. We check our servers for viruses every day and update our security means regularly. Your password is hidden by the one-way Bcrypt algorithm. It protects us from the 99% of security threats.
What if I need support? Are you going to help me?
Just rely on us and don’t worry. We want you to be happy with our service, that’s why we made an informative FAQ, and a support desk with the team which is always ready to help. Ask them your questions and get answers to them as quick as possible. Be sure that your problem will be solved in 12-24 hours.
What is the difference between product reviews and seller feedback?
Product reviews (also known as customer reviews) tell other people about how someone is satisfied with your product. Seller needs those reviews for more sales, of course, and tracking trends among his customers. Seller feedback tells others about the service and its quality in general. Many factors can affect this kind of feedback: shipping speed and cost, packaging, communication with the support (with you), etc.
What Amazon Marketplaces do you work with?
We work with North America marketplaces (US, Canada, Mexico). We are planning to widen this list with EU marketplaces in 2018. We will email our customers as soon as they become available.
