DHgate.com is the world’s leading online wholesale marketplace for goods made in China, connecting international buyers with Chinese wholesale sellers who offer the same quality products found elsewhere at a fraction of the price. DHgate hosts over 30 million products in a wide range of categories including Apparel & Accessories, Computers & Networking, Consumer Electronics, Toys & Hobbies, Health & Beauty, Bags & Jewelry, Home, Auto, and more. Get low prices on top selling products such as but not limited to wedding dresses, tablet pc, and cell phones. DHgate provides a buyer protection plan, a secure refund policy, express delivery, and shipment tracking, and is committed to providing a fast, easy, and safe buying experience to businesses and consumers worldwide.
Quick Facts
- Approximately 1.2 million sellers globally
- 10 million enterprise and individual buyers from over 230 countries and regions
- 33 million product listings
- A transaction every 3 seconds
- Multilingual Sales: English, French, German, Italian, Portuguese, Russian, Spanish
- Our Partners: American Express, DHL, FedEx, MasterCard, Visa, UPS
Trust and Safety
- Seller identities and business history are verified automatically and manually
- Seller behavior is monitored 24/7
- Sellers compensate buyers in the event that they don't honor business policies
- Dishonest seller accounts are immediately black listed and closed indefinitely
- Quality control system prevents fraudulent, illegal, and counterfeit products from being allowed onto our platform
- Products are inspected by quality control professionals prior to shipment
- Customer information is encrypted and guarded from hackers
How does DHgate protect you?
Contact the Seller
If you have not received your order on time, or the order is not as described, please contact the seller.
Open a dispute to submit your proposal
If the problem you are experiencing does not get solved by the seller, you can refer to
DHgate’s Return and Refund Policy on how to submit a dispute.
Escalate the dispute to DHgate
If you are not satisfied with the seller’s proposed solution, you can request DHgate Medation.
DHgate will then arbitrate on your behalf, based on the evidence collected from both you and the seller.
Shopping Tips
- Before placing an order, you are advised to check the seller’s information.
- Transaction
- Customer “feedback”
- Detailed seller ratings
- Do not confirm the delivery if you do not receive your order.
- Check the condition in which the order arrives in.
- Do not make any direct payment to any sellers.
Interpretation of DHgate Icons
On-time delivery
- You will know when a seller ships out your order.
- You will know when your order will be delivered.
Chinese brands
- Genuine made-in-China products
- Brand quality assured
Field certification
- Authenticity check on sellers.
- Evaluation of the seller’s service ability
- Authorized Third-party Inspection Company involved
Square Trade
- Provides extended warranty for cell phones, laptops and other electronic devices.
- For buyers that reside within the U.S. only.
- Prices are lower than the manufactures’ warranty
Premium Merchant
- Sellers who provide excellent service, and high-quality products.
- Sellers who achieve the sales and credibility index as required.
- A step below Top Merchant sellers
Payment
Payment options
- What should I do if the payment can't be confirmed for a long time?
- How do I pay by Bank Transfer (Worldwide) ?
- Don't pay directly to the seller's account
- Supported payment methods on DHgate
- What should I do if my credit card or debit card doesn't go through?
- How do I pay by Bank Transfer in WAP?
- How do I transfer payment to DHpay account?
- How do I pay by Credit Card?
- I have paid my order, why has it not been confirmed?
- How do I pay with DHpay account?
- How do I pay by Bank Transfer（Local）?
- How do I pay with Skrill (Moneybookers)?
- How do I transfer refunds from my DHpay account?
- What can I do if I forgot the DHpay account password?
FAQ
Ask DHgate Experts Questions
We get experts ready to answer anything you want to know about DHgate.com.
How to Find and Purchase Items?
Each method has its advantages, depending on what you're looking for.
Buyer Protection PLUS & My DHgate
Buyer Protection PLUS is especially designed for online transaction.
Workflow of placing an order
In order to buy an item, you must first log in.
