RESOLVE NEGATIVE REVIEWS & GIVE CUSTOMERS A REASON TO RECOMMEND YOUR BRAND AGAIN
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YOUR DATA IS SECURE
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(WE CAN’T SEE IT)
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US UK DE FR IT ES MARKETPLACES SUPPORTED
- VIRTUAL ASSISTANT FRIENDLY
HOW IT WORKS
- Join FREE.
Sign up for your FREE LionCow account here. - Download Chrome Extension.
Download the LionCow Chrome Extension from the members area. - Match Reviews with Orders.
LionCow adds a new “locate order” button next to every review on your product page. Simply click it and see the magic happen.
NEW. SIMPLE. ESSENTIAL!
OFTEN THE FIRST INSTANCE YOU FIND OUT ABOUT A CUSTOMER ISSUE IS THROUGH A NEGATIVE REVIEW.
IT’S A LOSE-LOSE SITUATION.
YOUR SALES ARE AFFECTED AND THE CUSTOMER IS LEFT FEELING FRUSTRATED WITH THEIR SHOPPING EXPERIENCE.
YOU HAVE THE OPTION TO “RESOLVE” SELLER FEEDBACK…
…AND THE SAME IS AVAILABLE FOR REVIEWS TOO.
IT’S JUST NOT AS OBVIOUS.
THAT’S WHY WE CREATED LIONCOW – THE CUSTOMER EXCELLENCE PLUGIN.
LIONCOW MATCHES REVIEWS TO CUSTOMER ORDERS.
ALLOWING YOU TO RESOLVE CUSTOMER ISSUES LEFT AS PRODUCT REVIEWS.
OFTEN THE FIRST INSTANCE YOU FIND OUT ABOUT A CUSTOMER ISSUE IS THROUGH A NEGATIVE REVIEW.
IT’S A LOSE-LOSE SITUATION.
YOUR SALES ARE AFFECTED AND THE CUSTOMER IS LEFT FEELING FRUSTRATED WITH THEIR SHOPPING EXPERIENCE.
YOU HAVE THE OPTION TO “RESOLVE” SELLER FEEDBACK…
…AND THE SAME IS AVAILABLE FOR REVIEWS TOO.
IT’S JUST NOT AS OBVIOUS.
THAT’S WHY WE CREATED LIONCOW – THE CUSTOMER EXCELLENCE PLUGIN.
LIONCOW MATCHES REVIEWS TO CUSTOMER ORDERS.
ALLOWING YOU TO RESOLVE CUSTOMER ISSUES LEFT AS PRODUCT REVIEWS.
- The LionCow plugin adds a new locate order button next to all of your reviews.
- Click it and LionCow get’s to work locating the order associated to your chosen review.
- Next you’ll get a pop-up showing the order details including the Amazon Order ID and customer name, plus a view order button so that you can go straight to the order in seller central with one click.
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Once you know who the customer is who left you that negative review you can go and give them a taste of your awesome customer service and wow them into updating their review.
LionCow members have access to our proven strategies for delivering amazing customer service which can often lead to the customer wanting to update their review – without ever asking them to do so.
We advocate amazing customer service not incentivizing customers to change their reviews.
LEAVING YOUR CUSTOMER WITH A BAD EXPERIENCE IS VERY POOR CUSTOMER SERVICE
SURE, THE CUSTOMER COULD RETURN THE ITEM FOR A REFUND AND BUY A NEW ONE BUT THAT IS A TIME CONSUMING PROCESS FOR THEM AND NOT SOMETHING WE THINK ANY CUSTOMER SHOULD HAVE TO GO THROUGH.
JOIN US IN OUR CAMPAIGN AGAINST POOR CUSTOMER SERVICE AND START AMAZING YOUR CUSTOMERS TODAY.
lioncow SPy
WANT TO KNOW YOUR COMPETITORS EXACT BACKEND SEARCH TERMS?
WITH LIONCOW SPY YOU’RE ONLY EVER 60 SECONDS AWAY…
Step 1
Select the marketplace you want to do the lookup in
Step 2
List the ASINs to extract backend keywords from
Step 3
Pay for your order securely via Stripe
Step 4
Instant download of your keyword CSV file
