Amazon Owes You Money!
AMZSuite Helps Get Your Money Back
When selling on Amazon, every penny counts. AMZSuite will maximize your profits by automating tedious tasks like reconciling refunds, managing damaged inventory, removing negative feedback, and requesting reimbursements. Start maximizing your Amazon profits today!
Feedback Sentry
How many times have you received neutral or negative feedback on your seller account? Was the feedback actually a result of a customer attempting to submit a product review or report an Amazon shipping failure? Neutral and negative feedback is not only detrimental to your overall seller rating, it can impact your sales, financial gains, and future Amazon potential. Thanks to Feedback Sentry’s automated feedback monitoring and removal system, all of that is about to change.
Refund Rescuer
When a customer purchases an item and requests a refund, Amazon takes that money from your account immediately. The customer is then given 45 days to return the item. If the customer fails to return the item, Amazon will usually return any withheld funds to the seller – but not all of the time. In these cases where withheld funds are not returned, the responsibility falls on the seller to submit a request for reimbursement. Reconciling what has and hasn’t been returned can be nearly impossible. Refund Rescuer automates that process by identifying reimbursements that have slipped through the cracks and automatically opens a dispute to recover your money.
Inventory Salvager
If you’re an Amazon seller relying on the Fulfillment by Amazon (FBA) service, your products are being stored with millions of other products from all around the world. If products are damaged or lost, going through the reimbursement process can be time consuming and difficult. With Inventory Salvager, you’re able to salvage lost and damaged inventory with our fully automated process in which damaged and lost units are identified; once the products are isolated, Inventory Salvager will automatically open the appropriate case to get your money back. (Only for FBA Sellers)
Feedback Sentry
Seller Rating + AMZSuite = Automated Feedback Protection
Negative Seller Feedback hurts your profitability on Amazon.
AMZSuite’s Feedback Sentry gives you real-time automated Seller Feedback Protection
What is Feedback Sentry?
How many times have you received neutral or negative feedback on your seller account that was actually a product review or Amazon shipping failure? Negative feedback is not only detrimental to your overall seller rating; it can impact your sales, your financial gains, and your future Amazon potential. All of that is about to change thanks to Feedback Sentry’s automated Feedback Monitoring and Removal system.
Refund Rescuer
Refunds + AMZSuite = Automated Reconciliation
Refunds are a part of selling on Amazon.
AMZSuite’s Refund Rescuer automatically reconciles your refunds and requests reimbursements.
What is Refund Rescuer?
Refunds will always be a part of any sales plan, no matter how good the product or the marketing strategy. Even though you’re working closely with Amazon, there are times when a product isn’t returned by the buyer properly and you won’t receive the money that you’re owed. When this happens, AMZSuite’s Refund Rescuer will be there to help you get your money back, automatically. Don’t leave money on the table; let Refund Rescuer help save the day.
Inventory Salvager
Damaged Inventory + AMZSuite = Automated Reimbursements
Inventory gets damaged at the Amazon Warehouse.
AMZSuite’s Inventory Salvager gets you automatically reimbursed for those damages.
What is Inventory Salvager?
When you’re an Amazon seller relying on the Fulfillment by Amazon (FBA) service, your products are being stored with millions of other products from all around the world. While it’s convenient for you to have them shipped out and verified by Amazon, if problems arise where products are damaged or lost, going through the reimbursement process can be time consuming and difficult. With AMZSuite’s Inventory Salvager, we’ll automatically manage your reimbursement process, so you can remain focused on landing more sales.
FAQs
How far back does AMZSuite reconcile?
AMZSuite will go back 365 days from the day you sign up and immediately begins to dispute negative feedback, recover lost refunds, and send requests for reimbursements on your damaged inventory.
What Reconciling does AMZSuite Do?
AMZSuite is looking for lost refunds, damaged inventory, and negative seller feedback.
There are many ways money can slip through the cracks (like inaccurate fees being charged), but AMZSuite is designed to win cases. It carefully chooses the types of cases to seek reimbursements for; allowing the highest chance of receiving a reimbursement.
Does AMZSuite throttle cases?
Yes, AMZSuite throttles the amount of cases it opens and also breaks cases into smaller reimbursement dollar value requests.
Our system is designed to monitor the amount of open support tickets and "drip" cases to Amazon Support.
This helps us in two ways:
- We don't want to inundate amazon support with too many of support requests (duh) but also, if you submit multiple cases (over 4 at a time) for the same thing (for example: damaged inventory) the cases tend to get bundled together and escalated to a second tier support agent.
- This methodology of smaller case amount (under $300 at a time) maximizes the amount of reimbursements you will receive because the case can be handled by a first line agent without having to be escalated.
A large seller could take up to 90-Days receive all of their reimbursements.
Do I need to download software?
No. AMZSuite is a completely automated, cloud-based system that can be monitored from anywhere and on any platform. This gives you the power to monitor your AMZSuite account anytime, anywhere.
What access does AMZSuite need?
When you register your AMZSuite account you will also create a limited-access user account in Amazon Seller Central. This account will isolate the access that AMZSuite has to your Seller account to items like reporting, case management, and reimbursements.
You can view a list of required permissions here:
https://amzsuite.com/fix-permissions.
Can I Enable/ Disable Modules?
Yes, you can enable/disable modules in the Dashboard Settings under the "Modules" tab.
Will AMZSuite manage the cases?
Yes. Our AMZSuite services are fully automated, which means we do everything from opening cases to monitoring for reimbursements. We’ll worry about the backend so you can worry about closing more sales.
What Amazon Marketplaces does AMZSuite Support?
Currently, AMZSuite supports the US Amazon Seller Marketplace only. We plan to roll out to other marketplaces in the near future, but we want to get out of Beta and make sure our product is fine-tuned and polished before adding more Marketplace Support.
Does AMZSuite work on Suspended Accounts?
No, AMZSuite needs the ability to open cases to recover reimbursements and suspended accounts are not allowed to submit cases.
How do I reset my Password? (Can’t Login)
You can reset your password here:
https://amzsuite.com/passwordreset
(This link is also located on the login form)
We have had users tell us that the login form sometimes likes to auto-fill with their phone number. This is a browser setting that we don't have any control over. You just have to replace the phone number that was auto-populated with the email that you signed up with.
Who do I contact for Support?
We want you to feel confident in our service, so if you have questions or concerns about billing, software, usage, or how we can get better, don’t hesitate to email us at: support@amzsuite.com.
